FAQ

It's simple! Just log in to the app, navigate to the "--------" section, and follow the prompts to add money to your child's smartwatch account.

Absolutely! Our app provides a detailed expense tracking feature that allows you to see exactly what your child is buying, whether it's school snacks, books, or uniform items.

Currently, our app is designed to work seamlessly with our designated smartwatch or ID card.

Choosing meals is a breeze! In the app, go to the "----------" section, browse through the options, and simply tap on the meals you want your child to enjoy.

Yes, indeed! Our app's gadgets interacts with the school's devices, sending you instant notifications as your child enters or exits school premises for added peace of mind.

We're here to help! Our customer support team is ready to assist you. You can reach out through the app's "--------" section, and we'll get back to you promptly.

The savings section is designed to encourage financial responsibility. Your child can set savings goals, learn about budgeting, and watch their money grow as they save up for something special.

Absolutely! Our app covers a range of school expenses, including trips and more. Just explore the relevant sections in the app to make secure payments hassle-free.

Your security is our priority. We've implemented robust measures to protect your data and ensure secure transactions, so you can trust your information is in good hands.

It's easy! Visit the App Store or Google Play Store, search for our app, and download it to your device. Once installed, follow the setup instructions, and you'll be ready to go!

Currently, the app is designed for purchases within the school premises only. However, we're excited to share that we're actively exploring options to expand this feature for use outside of school in the near future. Stay tuned for updates as we continue to enhance your experience!

Yes, you can! The app allows parents to manage funds for multiple children, making it convenient for families with more than one student. if you need more information please contact our support team on *************************

In the event of a lost gadget, you can contact our customer support immediately to report it. We will assist in securing your child's account and help you transfer any remaining funds to a new gadget.

Yes, our app is available on both iOS and Android platforms, making it accessible to a wide range of users.

Absolutely! The app offers a spending limit feature that allows parents to set a maximum amount their child can spend within a specified time frame. It's a great tool for budget management.

We welcome school partnerships! Schools interested in implementing our app can contact our dedicated school support team for guidance and assistance with the integration process.

If your child changes schools, you can easily update their school information within the app. Funds and transaction history are maintained, ensuring a seamless transition.

Our School management programs offer numerous benefits, including improved efficiency in administrative tasks, enhanced communication between teachers, parents, and students and better data organization.

Masroofi employs smartwatches and ID cards with tracking capabilities, allowing parents to receive real-time notifications when their child enters or exits school premises. This advanced tracking system provides invaluable peace of mind to parents.

Absolutely! Masroofi offers a sophisticated school management system that includes academic calendar management, exam scheduling, leave request processing, and employee attendance tracking. It streamlines administrative tasks and enhances communication between schools and parents.

While Masroofi is initially designed for Kuwait, it has the potential for expansion into other Middle Eastern regions, including the GCC. Its culturally appropriate and age-appropriate design ensures its compatibility with diverse educational settings.