Privacy Policy

Masroofi is one of the initiatives of STT (www.sttcompany.co), established with the aim of providing solutions to adapt to the digital transformation in Kuwait. This application has been meticulously designed to provide invaluable assistance to parents, schools, teachers, cafeteria staff, and even students in numerous ways, as outlined on our homepage. The app acts as a middleman and keeper of the money in the accounts. No money is spent unless one of the parties asks to buy something from the cafeteria  or an item inside the school grounds.

STT, is a Kuwaiti company operating in the field of IT solutions. It was established in accordance with the regulations applicable in Kuwait. Its address is: STT, Khalid Bin Waleed, Mazaya Tower 3, Floor 25, Kuwait City, Kuwait.

Below is the “Privacy Policy” that pertains to your use of the app. By using the electronic app, you agree to accept the terms and conditions of the “Privacy Policy” as outlined below, including any future amendments. The “Privacy Policy” is effective immediately upon starting to use the electronic app.

We treat your privacy as a matter of utmost importance to us. When we request your personal data while you use the app, please rest assured that we are committed to responsible practices in handling this data. In our Privacy Policy, we have explained our approach to handling the data we collect about the app in a way that’s easy to understand.

This Privacy Policy is an integral part of the app’s terms and conditions. By providing us with your information, you agree to our use of it as outlined in the Privacy Policy. If you do not agree with the terms of this Privacy Policy, you should refrain from registering, using, or accessing the app.

Rest assured that the data you provide during the registration process is protected in accordance with the terms of the Privacy Policy outlined below.

1. How We Collect Your Personal Data

We collect two types of information about you:

(1) personal information you provide to us and the information we gather through your use of the app’s services, and

(2) information that helps us understand and optimize the app’s operation without identifying you.

We only collect specific personal information when you provide it to us. Additionally, we may collect information about your transactions, including banking details, and gather extra details related to your participation in any offers we provide. We also monitor customer traffic patterns and app usage, which helps us enhance our service. Your information is securely stored on our servers even after you delete or terminate your account. Generally, we do not disclose this information to third parties except as outlined in section 4 below.

2. Sharing Your Personal Data with Third Parties

We may share your personal data with third parties to provide certain services through the app. We will request these third parties to take all necessary measures to ensure the security of your data and to use it in accordance with this Privacy Policy. However, we are not responsible for any unauthorized use of your personal data by third parties.

This policy applies only to data collected through the app. Although the app may sometimes provide links to third-party websites, this Privacy Policy does not apply to any other website linked to through the app. We also do not take responsibility for the content or practices of apps and websites operated by other parties that are electronically linked within the app.

3. Protecting Your Personal Data

We understand that the internet is not the most secure means of data transmission. Therefore, we do our best to safeguard your personal data in our possession, although we cannot guarantee the security of data transmitted over the internet or through the app.

We are well aware of industry standards and take measures to secure personal information against any breaches or misuse. All the data you provide us with is stored in secure servers.

Your Responsibility for Account Security:

You agree to be responsible for keeping your account information confidential and promptly notifying “Masroofi App” and/or “STT” in case of any unauthorized use of your account password or any other breach of your confidential information within the app.

“Masroofi App” and/or “STT” will not, under any circumstances, be responsible for any direct or indirect loss, whether moral or material, resulting from the disclosure of your username or password by any third party.

We commit to retaining your personal and financial data for the duration required by the nature of the transactions you perform through the app. We also commit not to use your personal data for unauthorized purposes or share it with any other party, with or without compensation, except when required by law or regulations or with prior written consent from the user to whom the information pertains.

How We Use Your Personal Data

We use your personal data for the following purposes:

1. To create your account or personal profile.
2. To enable you to use our services optimally and provide you with the best experience.
3. For internal purposes like improving our services.
4. To process data provided through our services, such as ensuring your email or phone number is active and valid for use.
5. Customizing content, recommendations, and advertisements provided by us and third parties.
6. Communicating with you regarding government communications and as we see fit.
7. We may share some customer data with registered vendors on the app, for example, sharing the geographical location of the cafeteria and school so that the supplier can track the delivery process.
8. We may also share your data with electronic payment providers to authenticate your payment transactions.
9. We share your information for purposes disclosed at the time you provide your information, with your consent, and in accordance with this Privacy Policy.

4. Disclosure of Your Data

We may disclose your personal data to third parties in the following cases:

• To provide services, including electronic wallet services, available through the app.
• When third parties assist us in providing services to you or perform certain functions on our behalf, such as IT support, professional services, or logistics.
• In the event of a sale, merger, liquidation, transfer of ownership, or appointment of a judicial custodian over the assets of the Commercial Settlement Company or any of our subsidiaries, for the benefit of a potential purchaser of our business and its professional advisors.
• In compliance with regulations, court orders, or decisions by competent regulatory authorities, or if we believe that disclosing your data is necessary to protect and defend our rights and enforce them. This includes data exchange with other companies and institutions for anti-fraud and credit risk reduction purposes.
• To fulfill any legal requests, we may disclose the user’s IP address, all data recorded on the registration page, as well as all activities performed by the user through the app, based on requests, orders, or judicial judgments issued to us.

Please note that in order for us to respond to requests from government authorities, subpoenas, court orders, or to protect other users or our systems, we reserve the right to disclose any data if we deem it necessary. This may include your user data (such as name, email, address, and more), usage history, and the content submitted on the app.

5. Our Responsibilities:

By agreeing to this policy, you agree that we are not responsible for any issues arising from theft or leakage of information due to errors that may occur in transmission or reception or unauthorized actions by third parties.

You also agree to receive communications from us in all forms, including phone calls, mobile messages, emails, regular newsletters, notifications, and alerts as announced on the website and the app. Therefore, you fully acknowledge that all electronic transactions sent to you by us are legally binding and equivalent to paper-based transactions.

We will not use your personal information for any other purpose except to provide the service. We do not rent, sell, or share your personal information, and we will not disclose any personal information to any third party except as specified in section 4 above.

6. Marketing Communications:

From time to time, we may send you information related to offers or services we provide, which we believe may interest you.

Third parties are not allowed to directly target you in their marketing activities related to the services they offer. If you receive any marketing messages without requesting them, please notify us immediately.

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7. Changes to Privacy Policy:

If any changes are made to this privacy policy, we will notify you or publish it on the app, and we will inform you of the changes if necessary. Your continued use of the app constitutes your acceptance of the changes made to the privacy policy.

If you do not accept the modifications to the “Privacy Policy,” you must immediately stop using this “website/app.”

Please review the privacy policy posted on the site from time to time to review its terms and updates.

The interpretation, execution, and all aspects of “Privacy Policy” are subject to the provisions of the applicable regulations in Kuwait and its judicial authorities.

We reserve the right to change or update our policy at any time. Such changes will be effective immediately upon being placed on the “site.”